KEOS accepts returns, refunds and exchanges within 7 days of notified receipt. Printed, customised & handmade products are not eligible for returns or exchanges, as they are made to order especially for you.

Returns, Refunds and Exchanges are chargeable 

Products damaged during delivery to the customer must be immediately notified with visual evidence and can be exchanged or returned with full refund.

Please note, all tags must be intact when returning or exchanging the product. The product, when returned, will be processed for quality check.

No returns, no exchanges and no refunds are provided for damaged returns sent back to us. For products deemed fragile, must be returned or exchanged with the safety packaging intact, failing to return or exchange without safety packaging will not be entertained.