Refund Policy

At KEOS, we strive to provide a seamless shopping experience and high-quality products. Our refund policy is designed to ensure transparency and fairness.

Eligibility for Refunds

Refunds are only applicable in the following cases:

- Products damaged during delivery: If your product is damaged during delivery, you can request a full refund by providing visual evidence (photos or videos) immediately upon receipt.

- Out-of-stock products: If an item you ordered is unavailable after your purchase, we will issue a full refund.

For returns initiated by the customer, refunds are processed in the form of store credit after deducting applicable shipping charges.

Conditions for Refunds

  • Refunds will only be processed for products that meet the following criteria:
    • The product is returned with all tags intact.
    • The product is in the same condition as received and includes its original packaging.
  • Damaged returns (items damaged after delivery) are not eligible for refunds.
  • Fragile items must be returned with safety packaging intact to qualify for refunds.

Refund Process

  1. To request a refund, contact our customer support team within 7 days of receiving the product.
  2. Once your returned product is received, it will undergo a quality check.
    • If the product passes the quality check, a refund or store credit will be issued.
    • If the product fails the quality check, no refund will be issued.

Important Notes

  • Refunds for customer-initiated returns will be issued as store credit, which is valid for 1 year from the date of issuance.
  • Delivery charges are non-refundable.
  • Returns and exchanges are chargeable, and a pickup fee will apply.

If you have questions about your refund or need assistance with the process, feel free to contact us at customercare@keos.life. We’re here to help!