KEOS accepts returns and exchanges within 7 days of notified receipt. Printed, customised & handmade products are not eligible for returns or exchanges, as they are made to order especially for you.
Returns and Exchanges are chargeable
In case of return on an order, the amount will be credited back to the customer in the form of store credit.
Products damaged during delivery to the customer must be immediately notified with visual evidence and can be exchanged or returned with full refund.
Please note, all tags must be intact when returning or exchanging the product. The product, when returned, will be processed for quality check.
No returns and no exchanges are provided for damaged returns sent back to us. For products deemed fragile, must be returned or exchanged with the safety packaging intact, failing to return or exchange without safety packaging will not be entertained.