Returns & Refunds

We want every Keos purchase to feel right. If something isn't, here's exactly how we'll make it good.

WHAT'S ELIGIBLE

Eligible for exchange: All standard products including printed tees · Initiated within 7 days of delivery · Tags intact · Original packaging · Same condition as received

Not eligible: Customised or personalised items · Items without original tags · Items damaged after delivery · Returns initiated after 7 days

If your item arrives damaged or defective, you are eligible for a full refund or exchange — no questions asked. You must notify us within 48 hours of receiving your order with photos or video evidence.

WHAT YOU'LL RECEIVE

Damaged or defective on arrival Full refund to your original payment method, or an exchange — your choice. Shipping charges are covered by us in this case.

Out-of-stock after purchase Full refund to your original payment method, processed within 5–7 business days.

Customer-initiated return or exchange We'll issue store credit for the value of the returned item after deducting applicable shipping charges (forward and reverse). Store credit is valid for 1 year from the date of issue and can be used on any future Keos order.

HOW TO INITIATE A RETURN

Step 1 Email customercare@keos.life within 7 days of receiving your order. Include your order number, reason for return, and clear photos of the item.

Step 2 Our team will confirm eligibility and share return instructions including the pickup or drop-off process, within 1 business day.

Step 3 Pack the item with all original tags and packaging intact and hand it over as instructed.

Step 4 Once received, your item goes through a quality check. If it passes, your store credit or refund is issued within 5–7 business days. You'll be notified by email.

IMPORTANT NOTES

  • Delivery charges are non-refundable on customer-initiated returns.
  • Items that fail the quality check will not be eligible for a refund or store credit and will be returned to you.
  • If your order is in transit, please wait for it to arrive before initiating a return.
  • Returns sent without prior confirmation from our team will not be accepted.

NEED HELP?

Questions about your return or refund? Email us at customercare@keos.life with your order number and we'll get back to you within 1 business day.