Shipping & Handling

Everything you need to know about how and when your Keos order reaches you.

DELIVERY TIMELINE

Order processing: All orders are processed within 24–48 hours of being placed.

Estimated delivery: 4–6 working days from the date of dispatch.

Delivery times may vary slightly during peak seasons or due to weather and logistics challenges beyond our control. You will receive a tracking link via email and SMS once your order is dispatched.

SHIPPING CHARGES

  • Free shipping on all prepaid orders, no minimum order value
  • Cash on Delivery (COD) is available on orders up to ₹2,500

ORDER TRACKING

Once your order ships, you'll receive a tracking link via email and SMS within 24 hours of dispatch. You can also track your order anytime using the Track Order link in the footer.

If you haven't received a tracking link within 3 business days of placing your order, email us at customercare@keos.life or call us on +91 98204 98209.

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of being placed, provided they haven't been dispatched yet. Once an order is in processing or has shipped, it cannot be cancelled. Please refer to our Returns & Exchanges page if you wish to return a delivered order.

SHIPPING COVERAGE

We currently ship to most locations across India. If you're unsure whether we deliver to your area, reach out to us before placing your order.

NEED HELP?

For returns and exchanges, visit our Returns & Exchanges page.