Returns & Exchange

WHAT'S ELIGIBLE

Eligible for exchange or return: All standard products including printed tees · Initiated within 7 days of delivery · Tags intact · Original packaging · Same condition as received

Not eligible: Customised or personalised items · Items without original tags · Items damaged after delivery · Returns initiated after 7 days

WHAT YOU'LL RECEIVE

Damaged or defective on arrival Full refund to your original payment method, or an exchange — your choice. Shipping charges are covered by us in this case. You must notify us within 48 hours of delivery with photos or video evidence.

Out-of-stock after purchase Full refund to your original payment method, processed within 5–7 business days.

Customer-initiated return Store credit for the value of the returned item, after deducting applicable forward and reverse shipping charges. Store credit is valid for 1 year from the date of issue and can be used on any future Keos order.

Customer-initiated exchange We'll process your exchange after a quality check of the returned item. Size and colour exchanges are subject to availability.

HOW TO INITIATE A RETURN OR EXCHANGE

Step 1 — Submit your request Use our self-service returns portal to place your return or exchange request directly — no waiting required. You can access it here: Returns & Exchanges Portal

Step 2 — Reach out to us directly Once your request is submitted, contact us for a faster and seamless experience:

Our team is available Monday to Saturday, 10am – 6pm. We typically respond within 1 business day.

Step 3 — Pack your item Pack the item with all original tags and packaging intact and hand it over as instructed by our team.

Step 4 — Quality check & resolution Once received, your item goes through a quality check. If it passes, your store credit, refund, or exchange is processed within 5–7 business days. You'll be notified by email.

IMPORTANT NOTES

  • Delivery charges are non-refundable on customer-initiated returns.
  • Items that fail the quality check will not be eligible for a refund, store credit, or exchange and will be returned to you.
  • If your order is still in transit, please wait for it to arrive before initiating a return.
  • Returns sent without prior confirmation from our team will not be accepted.
  • Do not send returns to a Keos address without receiving instructions from our team first.

NEED HELP?

Submit your request via the Returns & Exchanges Portal, then reach us at customercare@keos.life or call us on +91 98204 98209 for a faster resolution. We're here Monday to Saturday, 10am – 6pm.