Shipping & Handling
Shipping:
- We provide shipping to most locations within India.
- Orders are processed within 24-48 hours and cannot be canceled once processing is completed.
- Orders will be delivered within 4-6 working days from the date they are placed.
- Delivery times may vary due to external factors such as weather conditions or logistical challenges.
- Please ensure you provide a valid email and phone number so we can send you a tracking link for your order.
Return, Exchange & Refund Policy
At KEOS, we want you to love what you wear. We’ve updated our policies to make your shopping experience as smooth as possible. Please review the details below:
Returns & Exchanges
- Returns or exchanges can be initiated within 7 days of receiving your order.
- All products must be returned with tags intact, in their original packaging, and in the same condition as received.
- Contact our customer support team to initiate a return or exchange.
Store Credit for Returns
- If you wish to return a product, a store credit will be issued for the value of the product after deducting applicable shipping charges.
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Store credit is valid for 1 year from the date of issue and can be used for future purchases.
Exchanges Made Easy
- Exchanges are available for all eligible products, including printed ones, if you require a different size.
- Exchanges will be processed after the product has passed a quality check.
For Damaged Deliveries
- If your product is damaged during delivery, please notify us immediately with visual evidence (photos or videos).
- Damaged products are eligible for a full refund or an exchange.
Return & Exchange Fees
- Returns and exchanges are chargeable, and a pickup fee will apply.
Delivery Charges
- Delivery charges are non-refundable.
Important Conditions
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Quality Check: All returned products undergo a quality check. Products failing this check will not be eligible for returns or exchanges.
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Damaged Returns: Products returned to us in a damaged state will not qualify for refunds, returns, or exchanges.
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Fragile Items: Items categorized as fragile must be returned with their safety packaging intact. Returns or exchanges without the required packaging will not be entertained.
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Rejected or Abandoned Packages: Packages returned without following the designated return process will not be accepted.
We encourage you to double-check the size, color, and design before placing your order to minimize the need for returns or exchanges. If you have any questions, feel free to contact our customer support team. We're here to help!
